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Choosing a Domain Name

What's in a name? People ask all the time how to choose a domain name. Here is some advice from me, and a great test from a marketing guy - Jay Lipe - that was kind enough to let me use his suggestion on my site.
Do I have to have a .com?

Yes. I believe that you should use a .com address rather than a .org (for non-profits) or a .net (for ISPs) or anything else. The only exception is one client who writes infomercials for a living and has a .tv domain, because that makes sense.

Why only .com? Because the first place someone is going to look for you is under the .com. If you can't get the .com address (note the site you are on is plum-creek.com because the other one was taken already, in 1997!) then you may want to consider doing something completely different, like www.iknowwebsites.com, rather than your company name.

How about using a hyphen in it?

Speaking from experience, having a domain name with a "dash" in it is okay, but it can be hard to communicate to people. If the company who has the name without the dash isn't your competitor, I'd say go ahead. plumcreek.com is a lumber company - not easily confused with a web designer. But if they did websites for a living I'd lose customers to them, I'm sure. Dash is better than "underscore", but it would be even better without the dash. After 8+ years I'm pretty much stuck with my domain name, but you aren't....yet.

Haven't yet named your company? Good!

When we went to name my second company, we picked a company name because the domain was available. The company ended up being OrgTrack.com (organizational tracking software) because the domain name was available. I wouldn't name a company or a product without the .com domain name today.

Some other considerations...

I had a client with the company name NRS Exchange. We talked on the phone and decided on his domain name and it was available so we were going to go with it. However, I wrote it down and then broke out laughing. Read it all together and it comes out "nr sex change". We ended up using nrs-exchange.com.

Make sure it's short and easy to spell. I had a customer who insisted on ...furnitureupholstery.com. How many people do you know who can spell upholstery correctly each time?

And one other thing...watch out for homophones - two words that sound alike but are spelled differently. Yet again a personal lesson - over the years I have had several men who have spelled my company name plumb-creek.com. Never occurred to me, but now you have been warned!

Passing the Phone Test - by Jay Lipe

If you're choosing a URL for a brand new website, make sure it passes this test. Is it easily understood when you give it out over the phone?

I call this the phone-test, and your web address should pass this basic test.

Here’s the test: Call up 5 people you know and tell them you're starting a new website with the URL of ...(fill in the blank). Then listen. Some reactions you might get are:

  • "How do you spell that?"
  • "Is that L-O-T-S O F-U-N.com or L-O-T-S A F-U-N.com?"
  • "You must have just gone into a tunnel on your cell. What was that address again?"

Or, the person will just tell you what they think of your address. If this happens, your address has passed the phone test.

Over the life of your online business, you're going to tell your address to a TON of people. Make sure it passes the phone test first and you'll save yourself a lot of time later on...

Jay Lipe
Emerge Marketing LLC
E-mail lipe@emergemarketing.com 
Web www.emergemarketing.com 
Blog www.emergemarketing.com/blog 

Copyright 1999-2005, Emerge Marketing LLC

 

 

 
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